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COVID-19 Update

COVID-19 Update

Dear Whistles Community,

As COVID-19 continues to spread, we are constantly reviewing measures to safeguard our communities.

As of Friday 20th March all Whistles stores are temporarily closed and will reopen as soon as it is deemed to be safe. Whistles.com is currently operating, with our DC working on minimal staffing to ensure the safety of the team.

Whistles culture is fully supportive of home working and we are prepared for our central office based team to work remotely.

Please note we may have to adapt our service levels going forward and we ask for your patience on this.

We thank you for your continued support. Let’s get through this together and take good care.

Team Whistles

ONLINE SHOPPING

Whistles.com is currently operating as normal and we are doing all we can to ensure parcels are delivered within the usual time frames, however some international delivery times may be slightly delayed due to local government restrictions.

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Our warehouse is taking extensive precautions to ensure the safety of its workers. We’re continuing to closely monitor local and governmental guidelines to ensure our fulfillment workers are cared for.

DELIVERY

All current delivery services remain available to our customers, please click here for further updates on our delivery partners and how physical contact will be minimised for deliveries during this period.

RETURNS

We understand that making returns is challenging in the current climate and have therefore extended our returns period. Please be reassured that orders placed from 10th March 2020 are now eligible for our extended returns policy and can be returned up until 30th June 2020.

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N.B. We strongly advise all customers to ensure that they label their parcels with ‘return to sender’ address details in case of any further government restrictions for delivery carriers.

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As both Royal Mail and our warehouse teams have put in place social distancing measures to safeguard the workers, returns may take up to 10 working days to reach us from Royal Mail, and another 5 business days to be processed in our warehouse. Once processed, you will receive an email confirmation but please note it can take up to 7 business days for the refund to be processed by your bank.

CUSTOMER SERVICE

Our Customer Care team are now working remotely but are still very much here for you. If you have questions relating to a return or refund, we kindly ask you to wait 20 days from the point of posting before contacting them.

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Please refer to the information Delivery & Returns pages which are updated daily. Don’t forget, you can track your delivery by following the link in your dispatch email.

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Click here for our current Customer Care opening hours.

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